Frequently Asked Questions

DOES INSURANCE COVER NUEYES SMARTGLASSES?


NuEyes Smartglasses may be covered by insurance up to 100% Depending on insurance plan. Click HERE to visit our Insurance Page. Please contact your benefits coordinator.




CAN I DRIVE WHILE WEARING NUEYES?


  • Pro Product Line: Do not drive, it is not safe to do.
  • e2 Product Line: Do not drive or walk, it is not safe to do.




IF I WEAR PRESCRIPTION GLASSES, CAN I GET AN INSERT TO WEAR?


  • Pro Product Line: Yes, this is available as a separate item or it can be ordered by your eye care professional.
  • e2 Product Line: No need, you can wear your prescription glasses underneath the device




WHERE ARE THE NUEYES MADE?


All product lines are assembled in the USA.




DO I HAVE TO BUY NUEYES TO TRY THEM OUT?


No. We have local eye care professionals and distributors available to show you the technology without having to purchase them.




HOW COMPLICATED ARE NUEYES TO USE?


NuEyes are easier to use than a television.




WHAT IS THE BATTERY LIFE ON THE NUEYES?


2- 5-hour battery life depending on how they are used, NuEyes can also be plugged directly into a wall outlet without time limitations.




MY NUEYES FEEL WARM ON TOP WHILE I AM USING THEM, IS THIS NORMAL?


Yes. NuEyes is a fully functioning tablet and just as any tablet or laptop, it will warm up when used. You will not feel any heat on your face.




DO NUEYES WORK BETTER IN AREAS WITH BRIGHT LIGHT?


Yes. NuEyes use a digital camera to stream images and are affected by light, the same as your smartphone or digital camera. The better the lighting, the better they will perform.




ARE NUEYES WATERPROOF?


No, they are not.




WHAT IS THE WARRANTY ON NUEYES?


  • Pro Product line: Two-year warranty.
  • e2 Product Line: One-year warranty




CAN NUEYES BE USED INTERNATIONALLY?


Yes, they are compatible with international plugs, you would just need to use an adapter.





Contact

Phone: 1-800-605-4033

Email: info@nueyes.com